Refund Policy

TwoPass, Inc. ("TwoPass") wants customers to be satisfied with our approval workflow platform. This Refund Policy explains our approach to refunds, cancellations, and billing adjustments.

1. Subscription billing

TwoPass offers monthly and annual subscription plans. Billing occurs at the start of each billing period. Annual plans are billed in full at the beginning of the 12-month term unless otherwise stated in your order form.

2. Free trial

Qualified teams may access a 14-day guided trial. No payment is required during the trial period. If you do not convert to a paid plan before the trial ends, your account will be deactivated and trial data may be deleted after 30 days.

3. Annual plan refunds

If you purchase an annual subscription and find that TwoPass does not meet documented requirements agreed during the sales process, you may request a prorated refund within 30 days of your initial purchase date. Refund requests must be submitted in writing to billing@twopass.xyz with your account details and reason for the request.

Refunds under this policy are limited to the unused portion of your annual subscription, minus any onboarding or professional services fees explicitly listed as non-refundable in your order form.

4. Monthly plan refunds

Monthly subscriptions are non-refundable. You may cancel at any time to prevent future charges, but we do not provide refunds or credits for partial months already billed.

5. Cancellation

You may cancel your subscription through your account settings or by contacting support@twopass.xyz. Cancellation takes effect at the end of the current billing period. You will retain access until that date.

6. Downgrades and plan changes

Plan upgrades take effect immediately with prorated billing. Downgrades take effect at the next renewal date. We do not issue refunds for downgrades mid-cycle.

7. Enterprise agreements

Custom enterprise contracts may include different refund and termination terms defined in the signed order form or master service agreement. Those terms supersede this policy where they conflict.

8. Billing errors

If you believe you were charged incorrectly, contact billing@twopass.xyz within 60 days of the charge. We will investigate and issue corrections or credits for verified billing errors.

9. Chargebacks

We encourage you to contact us before initiating a chargeback so we can resolve the issue directly. Accounts associated with chargebacks may be suspended pending resolution.

10. Contact

TwoPass, Inc.
1220 SW Morrison Street, Suite 900
Portland, OR 97205, United States
Billing: billing@twopass.xyz
Phone: +1 (503) 555-0147