Frequently asked questions

A dual-stage approval workflow routes each request through two distinct review passes before final approval. Pass 1 typically involves department-level or subject-matter review (e.g., a manager confirming budget alignment). Pass 2 handles compliance, finance, or executive sign-off. TwoPass enforces this structure in software so steps aren't skipped under pressure.

Common use cases include purchase and procurement approvals, vendor onboarding, policy changes, contract reviews, capital expenditure requests, and HR-related sign-offs. Workflows are configurable—you define the fields, routing rules, approver groups, and notification settings for each type.

Yes. Business and Enterprise plans include advanced routing based on amount thresholds, department, document type, geography, or custom fields. You can configure parallel or sequential approver groups, delegation rules, and automatic escalation when SLAs are exceeded.

TwoPass is fully responsive in mobile browsers, and approvers receive actionable notifications via email, Slack, or Microsoft Teams. A dedicated mobile app is on our roadmap but not yet available. Most customers approve items directly from notification links on their phones.

Most customers are live within two to four weeks, depending on the number of workflow types, integration requirements, and internal training needs. Enterprise deployments with custom integrations or complex routing logic may take six to eight weeks. We provide a detailed timeline during the sales process.

All plans include guided onboarding with workflow configuration assistance. Business plans include a dedicated onboarding session; Enterprise plans include a named customer success manager and custom training for approvers and administrators.

We can import user directories via SSO or CSV and help configure workflows to match your existing process. Historical approval records from other systems can be archived as reference documents, though we don't automatically migrate audit trails from third-party platforms.

TwoPass is priced per user per month. Starter plans begin at $12/user/month; Business plans at $24/user/month. Enterprise pricing is custom based on user count, workflow volume, and integration requirements. Annual contracts receive a discount. See our Solutions page for plan details.

We offer a 14-day guided trial for qualified teams (typically 10+ users). The trial includes access to core workflow features and a walkthrough with our solutions team. Contact sales@twopass.xyz to request a trial.

Annual subscriptions may be eligible for a prorated refund within 30 days of initial purchase if the platform does not meet documented requirements agreed during sales. Monthly subscriptions are non-refundable. See our full Refund Policy for details.

Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We use role-based access controls, regular penetration testing, and infrastructure monitoring. Enterprise customers can request regional data residency in US or EU data centers.

We are currently undergoing SOC 2 Type II audit with an expected completion in Q3 2026. We can provide our most recent security documentation and penetration test summary to qualified prospects under NDA.

Business and Enterprise plans support SSO via SAML 2.0 and OpenID Connect. We have pre-built connectors for Okta, Azure AD, and Google Workspace, and can configure custom SAML providers on request.

Existing customers can reach support at support@twopass.xyz or through the in-app help center. Standard support hours are Monday–Friday, 8 AM–6 PM Pacific. Enterprise customers have access to priority support with extended hours.

We target 99.9% monthly uptime for the TwoPass platform. Enterprise agreements include a formal SLA with service credits for qualifying downtime. Status updates are published at status.twopass.xyz (available to customers).